Frequently Asked Questions

McDougall Auctioneers is the trusted destination in North America for online asset liquidation. At mcdougallauction.com, we streamline the process with our own auction software, offering a secure and transparent marketplace for buyers and sellers alike. Register today to gain instant access to a massive inventory of quality assets and start bidding in minutes.

Steps to create an account:

• Go to mcdougallauction.com and click Create Account at the top right.
• Choose Account Type: Individual or Business.
• Pick a Username. Avoid personal info. This name is visible when you bid.
• Create a strong Password. Use numbers, symbols, uppercase and lowercase letters.
• Enter your Email. This is where confirmations and invoices are sent.
• Add a Credit Card, then Verify your ID with Persona™: Access to a camera or webcam is required.

Need help registering? Call 1-800-263-4193

• Browse the Auctions page and click Details to view lots.
• Use the Search bar and Categories at the top to narrow results.
• Open a lot Details page to see photos, description, and bidding options.
• Enter your amount next to Place Bid. Follow the posted bid increments. Do not add a dollar sign or commas.

A reserve is the sellers minimum price for an automatic sale. If bidding does not reach the reserve, the seller may accept the high bid, negotiate, relist, or withdraw the item. McDougall Auctioneers does not disclose the reserve amount to avoid influencing bidding.

Unreserved items sell for the final bid amount. This also applies to items marked Reserve Lifted.

Some lots require you to take multiple identical items at the bid price times the quantity.

For the most accurate and up-to-date hours of operation for all our locations, please visit our Location Page.

Please note that some locations may be open by appointment only. Additionally, specific viewing days for individual auctions are listed on each auction's page for that location.

• If you placed a Max Bid, you can lower it to 0 dollars while you are still the high bidder.
• Once you have been outbid, you are no longer obligated.

Double check your amount before clicking Place Bid.

Winners receive pickup instructions on the invoice. Offsite items have set pickup times. Items at McDougall locations can be picked up during standard hours and must be collected within 5 business days. Late fees may apply.

• All new customers with McDougall Auctioneers start with a $10,000 bidding limit.
• To increase your bidding limit, McDougall Auctioneers requires a deposit of $3,000 per $100,000 limit increase. This can be done by clicking on your current bidding limit and requesting an increase to the amount you would like.
• You can apply a deposit to invoices in the same currency on the Accounts page, or request a direct refund. If you have any outstanding accounts receivable owed to McDougall Auctioneers, the deposit will be applied to those first.
• For help, contact Payments at 1-800-263-4193 or payments@mcdauction.com.

A McDougall sales person will contact you to discuss your high bid within the allotted time.

This is called a Soft Close. Each bid extends the closing time by 10 minutes from the last bid. The lot will close after a 10 minute period with no bids. This discourages last second sniping and is similar to a live auction where bidding continues until there is one definative high bidder.

Website payments:

• Visa or MasterCard on our website. Maximum online card payment is 2,500 dollars.
• Convenience fee per online card payment: 2.4 percent for CAD or 3 percent for USD.

Online banking:

• Direct Deposit at Royal Bank or Wire Transfer to our account.
• Add Mcdougall Auctioneers Ltd to your payee list in online banking.

At our physical locations:

• Interac or Debit Card, Cash, Bank Draft, Certified Company Cheque, Visa Credit Card, Master Credit Card, Visa Debit Card, McDougall Auction Gift Card.
• No limit on credit card payments in person.

McDougall Auctioneers' standard buyers premium is 15% , with a $20 minimum and a $2000 maximum unless otherwise stated. The buyers premium is disclosed in the "Bidding & Purchasing Details" section in each event as well as the bidding container on each lot.

Most items can be shipped, it is buyers responsibility to arange shipping or risk forfieting thier items and payment. For small items, please contact shipping@mcdauction.com

We list visible defects in the lot description. We do not perform full inspections. We strongly recommend manual inspection before bidding. If you are unsure, you are not obligated to bid.

McDougall Auctioneers Has Sales Locations in

• Password: use Forgot password on the sign in page, enter your username, answer your security question, then check your email for your current password.
• Username: call 1-800-263-4193 and we will assist you.

Max Bid allows the system to bid for you up to your limit that you set personally.
Example: If the current bid on an item is $6000 with $100 increments and you set a max of $10,000 you will continue to stay on as the high bidder until somone bids $10,100 If someone exceeds your max, auto bidding stops and you can decide whether to bid again.

• On a lot page, enter an amount and click Place Bid.
• On the confirmation screen, set Your max bid and confirm.

• Outstanding invoices.
• Repeated no shows for pickups.
• Expired credit card on file.

If you believe this is an error, call 1-800-263-4193 for assistance.

Toll free: 1-800-263-4193

• Saskatoon: 306-652-4334
• Emerald Park: 306-757-1755
• Winnipeg: 204-895-7773
• Brandon: 204-717-7653